Tổng đài BIDV | Hotline chăm sóc khách hàng ngân hàng BIDV 24/7

BIDV is currently one of the four Big4 banks with the largest scale of operations in Vietnam. With more than half a century of experience serving customers, this is an extremely reputable financial service provider trusted by many people. However, there are still many individuals who do not know what this bank's switchboard service is. To make it more convenient to handle all customer needs, we can contact through the bank hotline. Let's find out in the article below!

General information about BIDV bank

Established in 1957, BIDV is the acronym for the international phrase Bank for Investment and Development of Vietnam JSC. This is the international name of the Joint Stock Commercial Bank for Investment and Development of Vietnam. This bank has the longest operating age in the field of credit institutions and banking and finance in our country. With more than 1,000 transaction points spread across 54 provinces and cities nationwide.

For more than 60 years, Joint Stock Commercial Bank for Investment and Development of Vietnam has provided many diverse services, such as card transactions, savings deposits, credit card loans, loan support, securities, and insurance. , foreign exchange,… Served subjects include individuals, businesses as well as domestic and foreign.

The symbol of Joint Stock Commercial Bank for Investment and Development of Vietnam is the acronym BIDV. Accompanied by a 5-pointed golden star symbol embedded in a flower shape. Combined with the slogan “steadfastly pioneering – accompanying development”. Bank employees will wear white-blue uniforms similar to the bank's identification color.

What is BIDV's 24/7 customer support hotline number?

Vietnam Joint Stock Commercial Bank for Investment and Development operates with the main purpose of providing financial and credit services to individuals, businesses and organizations. With a huge scale of partners, to make customer care more convenient, BIDV bank's 24/7 support switchboard has been established and maintained.

When a problem arises, we don't necessarily have to go to the transaction counter. Instead, just pick up the phone and contact the hotline. The call center staff will be responsible for receiving customers 24/7. Including holidays such as Saturday and Sunday.

BIDV has a total of 2 different customer care hotline numbers, including 1900 0247 and (024) 22200588. No matter where you are, you can contact these 2 numbers. There will be support staff on the bank side.

Detailed instructions on how to contact BIDV switchboard

When you have any questions, answers or complaints related to the bank. Everyone just needs to pick up the phone and call the switchboard number 1900 0247 or 024) 22200588. After a short ring, there will be an automatic notification to guide customers step by step. Our job is to do it exactly like that, so that the connection process happens quickly.

First, press 1 to choose to listen in Vietnamese. In addition, foreign guests will receive private support in English when pressing key 2.

Next, customers will be advised on different number keys. Each number will correspond to a specific problem-solving need.

• Key 0: Contact and meet the consultant on BIDV switchboard directly.
• Key 1: Answer all questions and complaints related to bank cards.
• Key 2: Solve problems related to electronic banking.
• Key 3: Check transaction history, payment via Internet Banking or bank exchange rate.
• Key 4: Meet the operator to report lost card, request to lock card immediately.
• Key 5: Consult and meet staff to answer questions related to credit cards and BIDV exchange rates.

BIDV hotline numbers are divided by provinces and cities

Joint Stock Commercial Bank for Investment and Development of Vietnam has and currently has more than 1,000 branches operating throughout the country. Outside Hanoi and City. In Ho Chi Minh City, in some large provinces, branches are provided with their own hotlines. Therefore, in addition to the two general hotline numbers 1900 0247 or (024) 22200588, users using BIDV's services in each province can also call the nearest branch. Customer care and support services for answering customer questions are basically the same.

Which banking services are supported through the switchboard?

BIDV Bank Hotline offers many benefits. Services that do not require signature verification or direct background checks can be resolved by customers through the hotline. Classifying keystrokes when calling 1900 0247 or (024) 22200588 is also the way the bank divides user support services. Include:

Check customer service information

If you accidentally forget your own banking information. At this time, the most accurate and simple way is to call the hotline to ask the operator for support. They will provide all information related to the account as well as other banking services that you are maintaining.

Transaction query

Services such as transferring and receiving money via SmartBanking, electronic bill payment often encounter errors, wrong transfers… All can ask the bank to support queries and check transactions easily. Or simply and quickly request a printed statement if necessary.

Support for card issues

BIDV customer care hotline will advise and guide customers on issues that arise on the card after issuing the bank card. Including: when you go to withdraw money, your card is swallowed by the ATM. Support users to open cards online. Lock the old card if you no longer need to use it or accidentally lose it.

Other services

Consulting on opening credit cards, checking currency exchange rates, support in opening online savings accounts… These are all services that the Joint Stock Commercial Bank for Investment and Development of Vietnam call center can support you at all times. everywhere.

Other customer care channels besides hotline

The advantage of contacting BIDV switchboard is convenience and speed. Customers do not need to go out every time they need to solve some simple problems. Instead, just pick up the phone and call and you're done. This helps save a lot of time. Especially those who are busy.

In addition, Joint Stock Commercial Bank for Investment and Development of Vietnam currently also deploys many other support methods specifically for customers. In case we do not call the hotline, we can contact the bank by the following methods:

Email box

For cases where customers want to communicate via text. Everyone can send letters to the email box of the Joint Stock Commercial Bank for Investment and Development of Vietnam. That's bidv247@bidv.com.vn. This is a public email from the bank. Specialized in receiving, supporting and handling all user inquiries and complaints related to financial services issues.

However, the email box will only work between 7 a.m. and 10 p.m. Therefore, people need to pay attention to sending emails during working hours to receive the earliest response.

Bank fanpage

In today's technological age, Facebook is a popular platform and can reach many customers. Joint Stock Commercial Bank for Investment and Development of Vietnam also has a separate fanpage channel. This is not only a place to update banking-related information but also provide customer support through texting the fanpage.

Website

Customers can also visit the official website of BIDV bank to receive online support. There is a separate category called online contact and this is where we contact the hotline to resolve all questions.

SmartBanking application

At least know that the SmartBanking application itself also has a hotline number. If you don't remember the exact phone number, you can log in to the app. Then press call and you're done.

Some notes when contacting the 24/7 switchboard

When contacting the BIDV bank hotline, the customer will usually be the one to proactively call. However, there are still a few cases where the bank switchboard calls back. There are a few important notes that we need to understand. This will help keep personal information more secure.

Not only the Joint Stock Commercial Bank for Investment and Development of Vietnam but also most banks do not require customers to provide an OTP code. When querying information, the operator only asks for some basic personal information. For example, full name, phone number or card number. Therefore, if you receive a call claiming to be a bank, asking you to read the OTP code, login password or CVV code (on the credit card), you should pay attention. Absolutely do not provide important information to strangers. Limit the situation of cards being hacked and used for bad things.

The bank's hotline staff only provides advice and answers questions. They never ask customers to transfer money.

Customers should only contact customer care hotline numbers officially announced by BIDV.

Some frequently asked questions about BIDV bank switchboard

In the process of using banking services, in fact there are still many people who do not know how to contact the online switchboard. Along with that come countless questions related to this issue. Let's answer below!

Is there a fee for calling a mobile phone number to the bank's switchboard?

As explained in the beginning, the general hotline of the Joint Stock Commercial Bank for Investment and Development of Vietnam currently has 2 numbers. Those are 19009247 and (024) 22200588. When customers call these two mobile lines, they will receive free contact and support. In case we call directly to the hotline of each local BIDV branch, the call fee is still calculated as a normal subscription. Specifically, 1000 VND/minute.

How long is the switchboard working time?

Bank hotline operates 24/7. That means there will be an operator on duty to answer your calls 24 hours a day. At the same time work all weekend, no day off on Saturday and Sunday. Therefore, whenever a problem arises that requires support, customers can call immediately to resolve the issue quickly.

Is the 24/7 Hotline open on Holidays and Tet?

BIDV's hotline number is available throughout the holidays. However, operating hours will only take place from 7 a.m. to 10 p.m. Instead of working day and night like usual. If it is not too urgent, customers can also send information via email for resolution.

Call the hotline but don't receive support, why?

In case you call the customer service hotline but have not yet received support from the staff. In this case, the bank will notify the reason that all operators are busy. The call will continue to be extended for additional time. Until a bank employee connects to assist with answering questions.

What are the benefits for customers when contacting the hotline?

Joint Stock Commercial Bank for Investment and Development of Vietnam established a hotline to serve better customer care. Therefore, this method brings many benefits to us. That is:

• Support to resolve complaints, questions and advise customers 24/7 remotely. While the transaction counter only does and supports. support during office hours.
• Providing necessary services, saving time for customers.
• Dedicated and convenient customer care with just one phone call.

Conclusion

Above is a summary of all important information about BIDV Bank's 24/7 customer care hotline. Those who have been, are and will intend to use services from this bank can refer to it. If you find this article useful, don't forget to share it with your friends and relatives. Read more interesting news at Hoang Ha Mobile's news page.

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